Live Facilitator
00:00
Exercise elapsed time
Duration: 120 min
MSEL Queue
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0 / 12
#1 · T+15m
Comms
Pending
Ambiguous Customer Complaint
Teams · Customer Service
#2 · T+5m
Escalation
Pending
Initial Water Main Burst Notification
Phone · Operations Manager
#3 · T+30m
Comms
Pending
Media Inquiry on Water Supply Disruption
Email · Local News Reporter
#4 · T+40m
Decision
Pending
Ambiguous Supplier Update
Phone · Supplier Liaison
#5 · T+60m
Escalation
Pending
Water Supply Impact Escalation
News Bulletin · Local Radio
#6 · T+70m
Comms
Pending
Customer Social Media Outcry
Social Media Post · Customer
#7 · T+85m
Action
Pending
Regulatory Notification Reminder
Email · Legal Compliance Officer
#8 · T+95m
Information
Pending
Unexpected Weather Complication
Radio · Weather Alert Service
#9 · T+100m
Decision
Pending
Executive Inquiry on Recovery Progress
Teams · CEO
#10 · T+105m
Action
Pending
Recovery Plan Activation
Internal Memo · Crisis Management Team
#11 · T+0m
Information
Pending
Residents Demand Immediate Action
News Bulletin
#12 · T+0m
Information
Pending
World Cup Update with Australia beating Nigera
News Bulletin
Current Inject — #1
Ambiguous Customer Complaint
Customer called about low water pressure in Grovedale. Any updates? They're quite upset.
Expected Actions
Participants should acknowledge and promise to investigate, then relay information to relevant teams.
Evaluation Criteria
Timely acknowledgment and coordination with Ops.
Capture Response
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